Exhausted PSWs feel underpaid, lack of respect. One says they're seen as 'the cockroaches of health care'

Understaffing and burnout among personal support workers (PSWs) in the Hamilton area started well before the pandemic, but has been exacerbated by its demands. Many also feel there's a lack of respect for the profession.

Exhausted PSWs feel underpaid, lack of respect. One says they're seen as 'the cockroaches of health care'

Understaffing and burnout among personal support workers (PSWs) in the Hamilton area started well before the pandemic, but has been exacerbated by its demands. Many also feel there's a lack of respect for the profession.